Absence and Time Management Redesign

PROJECT OVERVIEW

The Problem

With high configurability, multiple acquisitions, and an old product that wasn’t designed to be responsive came outdated UX with complicated needs, inconsistency, and an exciting challenge. This is most noticeable in the mobile timesheets.

My Role:

UX Designer, UI Design, Research and Competitive Analysis

The Toolkit:

Interviews, Adobe XD, Figma, Excel

DISCOVERY

UX Audit of Existing Product

I started the assessment by conducting an audit of our existing user-facing products and the landscape our users were operating in. This analysis focused on three crucial areas and their pain points: the wall clock, desktop application, and mobile application.

Legacy Web Application

Legacy Mobile Application

Wall Mounted Clocks

User Interviews

Through research and user interviews, we identified pain points and gained valuable insights. This boosted our confidence in the project's direction.

Competitive Analysis

Studying competitors unveiled trends, highlighted ideas, and pinpointed gaps in our product. Sharing these insights with decision-makers helped steer our product strategy effectively.

DEFINE

Gathering MVP Requirements

I collaborated closely with stakeholders to establish the essential functionality required, which was guided by user needs and insights gleaned from the preceding research phase.

We crafted preliminary personas to maintain focus on prioritizing the most relevant features.

Subsequently, we categorized features into "Must-haves" and "nice-to-haves" to streamline our development process effectively, recording user stories in Jira.

Proto personas

DESIGN

Sketching, prototyping and Iterating

Concepts were sketched out to quickly prioritize ideas that aligned with the user goals we had laid out.

Crazy 8s for all the crazy ideas

A favourite tool of mine, that fosters creatively, and innovation and helps in avoiding prematurely discarding potential ideas during the ideation phase.

Wireframing & internal validation

At the wireframing stage, designs were shared with internal Subject Matter Experts (SMEs) via comprehensive walkthrough to gain valuable feedback.

Usability testing

Bringing in the user early, I worked with client managers to recruit the appropriate users, novices, and experts. I wrote the script, conducted the interviews, and consolidated the data to pull out insights and changes for the next iterations.

High- Fidelity Interfaces and more rounds of testing

Each iteration was another opportunity to get user feedback.

MAIN RESEARCH OUTCOME

93.8% of users successfully completed the new mobile timesheet workflows

DELIVER

Deliver and Support

I made sure that the development team was confident in understanding the design by:

  • Walking the team through the detailed review of the design

  • Answering questions

  • Providing Figma specs

  • Throughout the development process we stayed in contact with the developers

  • There was continuous support throughout the development process and worked collaboratively on any iterations as needed

Takeways

The main learning from this project was the importance of evaluating what is crucial to your user to create a stellar product vs adding functionality based on a customer request. It is easier to add new functionality than to take it away.

Secondly, the importance of learning how different user groups use the same software and how their goals differ based on device.